Refund policy
Refund, Return & Exchange Policy
At Ynosmoke Organics, customer safety, hygiene, and product integrity are our highest priorities. Please read this policy carefully before placing your order.
All Sales Are Final
Due to the nature of our products — including prescription-based Vijaya leaf extract gummies and other wellness formulations — we do not accept returns, exchanges, or product swaps on any opened or unopened item once it has been dispatched.
Why We Maintain This Policy
- Product safety
- Hygiene standards
- Compliance with medical and wellness product handling regulations
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong product, or is missing an item, please contact us within 24 hours of delivery with:
- Your order number
- Clear photos or video of the package and product
After verification, Ynosmoke Organics may provide a replacement or other suitable resolution at its sole discretion.
Prescription-Based Products
Certain products are dispensed only against a valid doctor's prescription. These items are strictly non-returnable and non-refundable under all circumstances once shipped.
Order Cancellation
Orders may be cancelled only before they are processed and shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
For any questions about your order, please reach out:
Ynosmoke Organics
Email: madhur@ynosmoke.com
Phone / WhatsApp: +91 9261876038